FAQ

  • Q: When can I expect my order to arrive?
    • A: Most orders are engraved and are in the mail within 2 business days, from there it can take anywhere from 2-5 days for the shipment to arrive at its destination. Please allow at least 2-7 business days for your shipment to arrive from the date of purchase.
  • Q: What if I can't decide what font I choose?
    • A: If you feel you need help placing your order or having any questions at all we encourage you to call customer service at (847) 272-2143 someone experienced will help you make any decisions your having trouble with.
  • Q: What if I have specific instructions for my order?
    • A: While proceeding with the checkout you will observe a space for notes on step 1 and 2. If you feel using the notes to address specific instructions isn't enough, we encourage you to call customer service at (847) 272-2143 and you can address the specific instructions to a representative, to ensure your order will be to your specifications.
  • Q: How do I get the free shipping advertised?
    • A: On all qualifying orders the free shipping becomes available automatically while you go through the checkout process. If your shipping isn't showing up as free please check if your order total is above $50 without shipping charges and please make sure you are not using any discount codes, as this offer cannot be used with any other offers/discounts.
  • Q: What if there is a problem with the shipment we received?
    • A: If there are any issues with your order please contact customer service at (847) 272-2143 immediately and we can help you figure out your next steps towards resolving of the situation.